Privacy Policy

Last updated: October 9, 2026

This Privacy Policy explains what ProAm ("we," "us") collects when you use the ProAm app, www.proamladder.com and the ProAm Venues site at venues.proamladder.com (together, "ProAm"), how we use it, who can see it, and the choices you have. It works alongside our Terms of Service. ProAm is for people 16 and over, and for children aged 7 to 15 through a Parent-Managed Account set up by their parent or legal guardian.

Information we collect

Account information. Your email address, username, name, password (stored by our sign-in provider, never in readable form), gender, and date of birth. If you sign in with Google or Apple, we receive the name and email address that provider shares. If you link a phone number, we keep it for sign-in and account recovery.

Profile and activity. Your profile photo and the activities you play; the matches, results, witnesses, ratings, achievements, teams, competitions and tournaments you take part in; and the forfeits, disputes, reports and appeals you file, including any photos you attach.

Messages and posts. Direct messages, match chat, team and tournament chat, competition message boards, and your posts, reactions and comments in the social feed.

Location. Only with your permission: to show venues, competitions and players near you on the Discover map, to record where a match was played, to check you in at a venue, and to confirm that players are together at a match (Proximity Verification).

Device and usage. Your push notification token, basic device information, and how you use ProAm, so we can deliver notifications, keep the service working and improve it.

Purchases. What you bought and its status, from our payment providers (Paddle, and the Apple App Store for purchases in the iOS app). We never receive your full card number.

Venue owners. If you claim a venue: the venue's details, your claim and the phone number you verify for it, your venue plan, credits and purchases, and the deals, events, broadcasts and tournaments you publish.

Your date of birth

We ask for your date of birth, and a parent gives their child's, only to verify age. Dates of birth are kept hidden: they are never shown on profiles, to other users, or to venues. We use them to confirm you are old enough to hold an account, to work out a child's age for the age rules in our Terms (children may play up in age, never down), and to check eligibility for age-restricted tournaments. Where age matters to other users, only an age group (for example, U12) is shown.

How we use information

We use what we collect to run ProAm: to create and secure your account; to record matches and compute ratings and leaderboards; to apply the matchmaking rules in our Terms, including gender and age rules; to show you nearby venues and events; to send the notifications you allow; to process purchases; to keep ProAm safe, investigate reports and disputes, and enforce our Terms; to answer support requests; to give venues aggregated insights about activity at their location; and to meet our legal obligations. We do not use children's information for advertising.

What other users and venues can see

Your username, profile photo, gender, ratings and match results are visible to other users as part of the competitive platform. When you check in at a venue, players near it may see you among its active players, and players who visit the same venues may see you among their familiar faces unless you turn on Hide my venue visits. Your friends can see when you were last active, to the nearest quarter hour, unless you turn off Show when I'm active. Public matches can be watched live; private matches cannot. A blocked user and you no longer see each other anywhere in the app.

Venues see the usernames of players who enter their tournaments, and aggregated statistics about activity at their location (such as visit counts, busy times and the skill mix of players) that do not identify individual players. Venue broadcasts reach only adults who have turned them on. Venues never see a child's date of birth, exact age or contact details.

Children and Parent-Managed Accounts

Children aged 7 to 15 can use ProAm only through a Parent-Managed Account. We do not let children sign up on their own, and we do not knowingly collect personal information directly from a child under 13. The parent or legal guardian who creates the account gives consent for the information below and controls the account.

What we collect about a child: the name, username, gender and date of birth the parent provides, and the child's ProAm activity (matches, results, ratings, achievements, teams, tournaments, and messages where allowed). Direct messages and the Discover map are not available to children, children cannot turn on venue broadcasts, and a child's identity is shown only to their parent and their approved friends; others see only a username and age group.

A parent's rights: a parent can see their child's activity, review and change the information about their child, refuse further collection, and delete the child's account and its data at any time, in the app or by emailing support@proamladder.com. When a child turns 16, their account is paused until the parent converts it into the teen's own account.

If you believe a child has given us personal information without a parent's consent, email support@proamladder.com and we will delete it.

Who we share information with

We do not sell personal information, and we do not share it for targeted advertising. We share it only: with other users and venues as described above; with service providers who run ProAm for us under contract, including Amazon Web Services (hosting and storage), Google and Apple (sign-in, maps and places, and push notifications), and Paddle and Apple (payments); when the law requires it, or to protect the safety of our users or others; and with a successor if ProAm is merged or sold, under this policy.

How long we keep information

We keep your information while your account is open. A deactivated account is hidden but kept, and may be deleted after 12 months of inactivity. When you delete your account, we delete your profile and associated data; deleting a parent's account also deletes the Parent-Managed Accounts it still manages. We may keep limited records where the law requires or to resolve disputes and enforce our Terms, such as the details of a ban and its appeal.

Security

We protect information with industry-standard safeguards, including encryption in transit and access limited to the people and systems that need it. No system is perfectly secure, so we cannot guarantee absolute security.

Your choices and rights

You can change your profile, notification and location settings in the app, turn on Hide my venue visits, turn off Show when I'm active, block other users, and delete your account in Account Settings. Depending on where you live, you may also have rights to access, correct, delete or receive a copy of your information, or to object to some uses of it. To make a request, email support@proamladder.com; we may need to verify that the request is yours.

Where information is processed

ProAm is run from the United States, and your information is stored and processed there.

Changes

We will post any change to this policy here and update the date above. If a change is significant, we will also tell you in the app.

Contact

Questions or requests about privacy: support@proamladder.com.